Refunds and returns policy

Please be aware that we are not required to issue you a refund if you change your mind.

We only sell and deliver the freshest products possible, and we guarantee that your order will arrive to you in excellent condition.  Once we have delivered to your door, the reponsibility for the goods is transferred to you - and we cannot be held liable for goods that spoil after delivery.  We strongly advise that you refrigerate or freeze your order immediately to maintain best freshness.

If, for some reason, the goods you have ordered does not live up to your expectations, please let us know straight away via the contact page on the website, via phone call, or email.  We want our customers to be delighted with our products!  We will, at our discretion, replace the goods or refund your money.

If, in the unlikely event that your ordered goods are defective (stale, or rotting, or the like) please return the unused portion to us for inspection and receive an exchange or a refund.

If you are picking up your order from our store-front, your order must be picked up within 48 hours of the order being placed.  As per our policy for selling only the freshest, highest quality meat, we will need to dispose of any unclaimed goods after 48 hours.  We cannot give refunds in this instance.